If our products suspected to be having problem or not working properly as stated kindly contact directly to our Customer Service Centre or your Authorized dealer.
How to reach our main Customer Service Centre
- Telephone: +603-9075 1268
- Online contact form
For online buyers or any customer purchased directly with AIFA (including authorized dealers), you have to send any faulty unit via any courier service to:
Customer Service Centre,
AIFA Telecommunication Sdn Bhd.
3A, Jln Suasana 2/7A,
Bandar Tun Hussein Onn,
43200 Cheras, Selangor Darul Ehsan, MALAYSIA
Note:
- For those within Kuala Lumpur, Putrajaya or Klang Valley area you way walk in to our Customer Service Centre.
- Please send along your warranty card for our verification.
- Currently all products recalibration and technical services need to be sent to AIFA Customer Service Centre.
- Free replacement only for component under warranty. Extra charges will be billed separately upon service and maintenance.
- You may received payment invoice along with your returned product. The payment maybe made to the specified instruction.
- Lead time for service may varies according to the diagnosis.
